Support

Help & FAQ

Quick answers to the most common questions. Can't find yours? Open live chat from the app or contact us. a real person reads every message.

Payments, how your money is protected

Everything is paid in the app, never cash. Payments are processed by Stripe; UPSO never sees your card number.
For services, rides and SafeTrade purchases, your payment is held securely and only released to the Pro or seller after the work or delivery is done.
Every price is shown in full, including fees and estimated tax: before you confirm.

Food & delivery orders: you can cancel free of charge until the restaurant or store accepts your order. After that, request a cancellation from the order screen, our team reviews it (food already being prepared may not be refundable).
Caravan seats: cancel more than 24 hours before departure for a full refund of the seat. Under 24 hours, 50% is kept for your driver (they saved the seat for you). If the driver cancels the trip, you're refunded automatically, in full, fees included.
SafeTrade purchases: cancel yourself any time before the seller confirms pickup. After the seller commits, cancellations go through support so nobody is left stranded mid-handoff.
Scheduled services: plans change, cancel from the booking screen or contact support. The earlier you cancel, the cleaner the refund.
Refunds go back to your original payment method. Card refunds typically appear in 5 to 10 business days depending on your bank.

Caravan is a cost-share carpool, not a taxi: verified Pros post trips they're already driving, and you chip in toward the cost.
Your ticket shows a 4-digit boarding code- tell it to your driver when you board. It confirms the right rider is in the right seat.
Arrive at the meeting point 5 minutes early. A no-show still pays for the seat, it was held for you.
Full details on the Caravan guide.

Your payment sits in escrow while one of our Pros picks the item up and brings it to you.
Inspect the item at your door, then share your handoff PIN with the Pro to release payment. Don't share it until you have the item in hand.
Item not as described? Refuse at the door- the Pro returns it and your money stays protected. Something else wrong? Open a dispute from the purchase screen.

Every Pro is identity-verified (government ID) with the licences and documents their work requires on file.
Pro names are locked to their verified ID, the name you see is the person who shows up.
Running-late job? We watch scheduled jobs automatically: your Pro gets nudged, you get an honest update, and our team steps in if needed.
Want to earn on UPSO? Tap Start earning on the sign-up page.

Change your name: names are verified, so changes go through support, contact us and we'll update it.
Addresses, payment methods and notifications live in your profile settings.
Forgot your password? Reset it from the login page.

Still stuck? Contact us or open live chat from the app, we're local and we actually answer. See also our Terms and Privacy Policy.